Legal

Privacy Policy

Last updated: May 2026

1. Who We Are

Vaktel is a brand of Waygenext Technologies Pvt Ltd, a company incorporated under the laws of India. Our registered office is at Orchid Business Park, Badshahpur Sohna Rd, Near Subhash Chowk, Central Park II, Sector 48, Gurugram, Haryana 122018. For privacy-related queries, contact us at [email protected].

2. Information We Collect

We collect information you provide directly to us:

  • Contact information — name, email address, phone number, company name.
  • Usage data — pages visited, browser type, IP address, and referring URLs.
  • Communications — messages you send via our contact form or email.
  • Service data — call logs, message delivery reports, and campaign analytics generated through use of our products.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services.
  • Respond to enquiries and provide customer support.
  • Send transactional and service-related communications.
  • Send marketing communications where you have consented.
  • Comply with legal obligations, including TRAI regulations.
  • Detect and prevent fraud or abuse.

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on: (a) your consent; (b) performance of a contract; (c) compliance with a legal obligation; or (d) our legitimate interests, such as preventing fraud and improving our services.

5. Sharing of Information

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our business (e.g., cloud infrastructure, email delivery) under strict confidentiality obligations. We may also disclose data when required by law or to protect rights and safety.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Service data (call logs, delivery reports) is retained for a minimum of 90 days as required by TRAI and may be retained longer for dispute resolution.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for details.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict processing. To exercise these rights, email [email protected]. We will respond within 30 days.

9. Security

We implement industry-standard technical and organisational measures to protect your data, including TLS encryption in transit and AES-256 encryption at rest. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website at least 14 days before they take effect.

11. Contact Us

For any privacy concerns, please contact our Data Protection Officer at [email protected] or call +91 88822 22324.