Five channels.
One powerful platform.
From intelligent IVR to GPT-powered voice bots — every service designed to drive real business results at enterprise scale.
Trusted across industries
IVR Solutions
Smart call routing for the modern enterprise
Our cloud-based Interactive Voice Response platform enables multi-level call trees, language selection, queue management, and real-time analytics — all without a single hardware investment.
- Multi-level IVR with DTMF & speech recognition
- Intelligent call routing & overflow handling
- Real-time live agent transfer
- Multilingual support (10+ languages)
- CDR reports & call recordings
- CRM integration via REST API
IVR Solutions
by Vaktel
SMS Services
Transactional & promotional SMS at enterprise scale
Deliver OTPs, alerts, and marketing messages with 99%+ delivery rates. DND scrubbing, sender ID management, real-time delivery reports, and full TRAI compliance built in.
- Transactional & promotional SMS
- DLT registered templates
- Real-time delivery tracking
- DND scrubbing & TRAI compliance
- Unicode (multilingual) SMS
- REST API & SMPP gateway
SMS Services
by Vaktel
AI Voice Bots
Human-like AI conversations, at infinite scale
Deploy GPT-powered voice agents that handle customer queries, surveys, reminders, and collections with natural language understanding — 24/7, in any language, without agent fatigue.
- NLP-powered conversational AI
- Dynamic scripting & fallback handling
- Emotion detection & sentiment analysis
- Seamless live agent handoff
- Voice biometrics support
- Custom voice & persona branding
AI Voice Bots
by Vaktel
WhatsApp Bot Solutions
Engage customers on the world's #1 messaging app
Build intelligent WhatsApp chatbots for support, lead qualification, order tracking, and appointment scheduling. Rich media, quick replies, and seamless human handoff included.
- WhatsApp Business API (official)
- Rich media: images, PDFs, buttons
- Chatbot flows with live agent transfer
- Broadcast messaging & templates
- CRM & payment gateway integration
- Read receipts & analytics
WhatsApp Bot Solutions
by Vaktel
Bulk SMS / OBD Services
Reach millions instantly with voice & text campaigns
Launch massive outreach campaigns with OBD (Outbound Dialing) and Bulk SMS. Ideal for elections, product launches, loan drives, and citizen campaigns requiring scale and speed.
- Up to 10 lakh calls/messages per hour
- Pre-recorded & text-to-speech OBD
- Real-time campaign dashboards
- Retry logic for non-connects
- Demographic targeting & segmentation
- Post-campaign analytics & reporting
Bulk SMS / OBD Services
by Vaktel
Transform your business
communication today
Join 1,000+ enterprises that trust Vaktel to power their IVR, SMS, AI bots, and WhatsApp communication. Get a free demo — no commitment required.
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